Frequently Asked Questions (FAQ)

Frequently Asked Questions, Troubleshooting & Manuals

 

Q?

MANUALS

A.

 DCH 200 USER GUIDE
 DCT 2500 MANUAL
 DCT 6412 USER MANUAL
 DSR470

 RENTER AUTHORIZATION

YOU WILL NEED ADOBE READER TO VIEW THESE MANUALS.
DOWNLOAD THE LATEST VERSION OF ADOBE READER

Q?

INSTALLATION TIPS

A.

Community Cablevision
A responsible adult needs to be present during the installation.
Community Cablevision
Have your TV setting at the location where you want the cable outlet installed.
Community Cablevision
Cable must meet FCC specifications to be connected to our system. Existing cable in your home may need to be replaced to meet these requirements.
Community Cablevision
Our technician may need access to your backyard. Please have dogs put away and gates unlocked.
Community Cablevision
If a cable is laid on the ground it is our practice to have it buried within 10 days (weather permitting). If it is not buried within 10 days, please call our office.
Community Cablevision
Payment is due at the time of installation. Please have the exact amount in the form of check, money order, or cash. Our technicians will not be able to make change.

Q?

Co-channel

A.

Occasionally, and also during certain times of the year, we may experience co-channel on local broadcast stations. Atmospheric conditions allow the unwanted reception of a distant broadcast station that interferes with our local broadcast signal. This causes lines and possibly images of the distant signal imposed on our local signal. As technology improves and more digital signals become available from our local broadcast providers, co-channel interference will no longer be a problem.

Q?

“Sun Spots” or “Sun Outages”

A.

This natural phenomenon occurs in the spring and fall every year. At the same time each day for about a week the sun is in line with the satellites from which we receive programming and our receiving equipment on earth. This causes fuzziness, sparkles, and even loss of programming that will last 5 to 15 minutes. Local channels are not affected.

Q?

Audio Does Not Match Program

A.

Cause: Some stations transmit a another audio signal through SAP (Second Audio Program). Access your audio settings on your TV and switch from SAP to mono or stereo.

Q?

Only Receiving Channels 2-13

A.

Cause: Your TV has lost its cable setting. Refer to your owner’s manual or on-screen menu for instructions on switching your setting from Air or Antenna to Cable or CATV.

Q?

Ghosting

A.

Possible Causes: Damaged, loose or improperly installed connections; Cut or squirrel-chewed cable.

Q?

Snowy Reception

A.

Possible Causes: VCR or Video Game has been left on; Use of inferior cable or splitters; Poor connections; Excessive splitting of the signal; Stapling or nailing into cable.

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