Community Cable & Broadband
The Cable Communications Policy of 1984 requires that we notify our customers of the nature of any personally identifiable records or information we collect relating to our customers, as well as the intended use of that information including the recipients, frequency and purpose of usage. We consider it extremely important to protect our customer’s privacy, and we believe all of our customers should know what information we collect and why. You may be assured that your cable company has always in the past, and will in the future, respect and protect your privacy.
We maintain normal, day-to-day business information to the extent reasonably necessary for day-to-day billing purposes, service and repair activity and for internal business practices. This information may include names, addresses, telephone number, social security numbers, service levels subscribed to, payments received, service and repair records, demographic information, customer complaints and correspondence.
This information will be disclosed only to authorized people for valid business purposed, including, but not limited to, system employees, system sales representatives and businesses which provide service to the system such as billing and collection services, program guide suppliers and program suppliers. These suppliers periodically audit subscription information to verify cable company payments. The information set forth above will be maintained by us only for as long as is needed for legitimate business requirements, such as accounting, billing, taxation, regulatory reports and research. To meet these requirements, information may be kept up to five years after the final payment or termination of service for all cable services and other services rendered. Thereafter, we will destroy the personally identifiable information if the information is no longer necessary for the purpose for which it was collected. The only exception would be a pending request by you, the customer, or an outstanding court order for access to such information. Your individual records are available for review and correction if necessary, by appointment at our office during regular business hours. List of names and addresses of customers may occasionally be provided to services that use this information for purposes related to our business. If you do not wish to have your name and address on such a mailing list, please notify our office in writing and your name will be deleted. Simply send a separate communication marked "Privacy Request" to our local office. The government may not obtain personally identifiable information concerning a cable customer without a court order. It can do so only if it offers clear and convincing evidence to the court that the individual involved is reasonably suspected of engaging in criminal activity, and that the information sought would be material evidence in the case. The individual will be made only pursuant to a court order authorizing such disclosure, and only after the customer is notified of such order. The cable company’s rights to collect and disclose personally identifiable information are limited to those specifically set forth in the notice, unless prior written or electronic consent has been obtained from the subscriber.
Please be advised that the Cable Communications Policy Act of 1984, 47 U.S.C.551, entitles you to the following rights. Any person aggrieved by any act of a cable operator in violation of this section may bring a civil action in a United States District Court. The court may award actual damages for violation of the rules, punitive damages, and reasonable attorney’s fees or other litigation costs reasonably incurred. The remedy provided by that section shall be in addition to any other lawful remedy available to a cable customer. Again, please be assured that we have in the past, and will, in the future, respect and protect your privacy and the privacy of all our customers.